Yes, we provide a one-year warranty for all our toys. The warranty covers working parts that affect the function of the sex toy. It does NOT cover cosmetic deterioration caused by fair wear and tear or damage caused by accident, misuse or neglect. Any attempt to open or take apart the sex toy will void the warranty. You will have to provide order details, certain account details and proof of the issue (or return the unit to us) to redeem the warranty.
Please note that we offer a 90-day warranty for the Max's sleeve, Max 2's sleeve, Solace's sleeve, Solace Pro's sleeve and Lovense Sex Machine’s dildoes (S and L) for manufacturer defects.
Lovense Sex Machine accessories - the Universal Power Adapter (not included in US packages) and Hex Wrench - are not covered by the warranty.
In addition to a one-year warranty, we also have a ten-year quality guarantee. Available for customers who purchased products on www.lovense.com, and products are faulty outside the 1-year warranty period. They will be eligible for a 55% off discount on www.lovense.com for purchasing a new device. This offer can only be used once and applies to up to 3 items in a single order, excluding Lovense Webcam, Lovense Kraken Masturbator, and accessories. Unless otherwise specified, this offer cannot be combined with other promotions. This offer cannot be redeemed during promotional events. Lovense reserves the right to correct any error, inaccuracy, or omission and to change or update the terms at any time without prior notice.
Orders are processed every hour, automatically. Once the information is sent to our shipping partner, it is difficult to stop the shipment and cancel the order. We will do our best to assist you with a cancellation, but it is difficult. Please take this into consideration when purchasing.
Due to health concerns, we don't accept returns for refund or exchange purposes once the product has been used/opened. This is standard in the sex toy industry.
Having said that, if the product is defective, we can honor our one-year warranty after confirming your order information, certain account details, and the issue. If you have any problems, please contact us at www.lovense.com/contact and we'll do our best to assist your issues.
We accept returns of unopened items within 30 days of purchase. Unopened means in the original packaging with the plastic seal intact.
Please contact support for return instructions. If the instructions are not followed, we cannot guarantee that a refund will be processed. Please note that the original shipping fee will be subtracted from the refunded amount.
5. Can I ship back an unopened box directly, without contacting you?
No. We need to be notified of any returns to ensure that the package is received and that a refund can be processed. Please contact support for return instructions. If the instructions are not followed, we cannot guarantee that a refund will be processed.
7. Which kind of Bluetooth can I buy if the original one has broken?
You should contact us if the original one arrived defective. If it’s a manufacturer defect we will replace it for you, if it’s a user-caused defect you can buy a replacement from us.
Your nameYour emailSerial Number (optional)Your QuestionNot helpfulHelpfulUpload a videoMP4 only, file size limit: 20MB.Upload failedReuploadSendRe-enter your emailPlease enter your namePlease enter your emailPlease enter your questionInvalid emailPlease upload videoSuccessfullyThe problem description is too short. Please enter more than 15 characters.The file size can't be more than 3MB.You have selected an invalid file type. Please try again.Upload error, please try again.*Please provide a video or image showing the issue of your toy. We will honor our warranty services if the issue is confirmed.Emails entered do not match!add photoPlease fill in the blank.
The email address is not valid. Please try again.Please enter your email address.
Use Now
Check Coupons
Select Coupon
Coupon
Extra Discount
Not available
[amount]
OFF
Applies to [toyname] onlyFor orders over [amount]Valid till - [date]For orders over [amount] and new users onlyCollect NowUse NowCheck CouponsContinue ShoppingFrom [coupon activity name] campaign(CST)ExpiredShop with CouponNot availableBuy with CouponApplyAppliedCode:Copy Code
Mon.Tues.Wed.Thur.Fri.Sat.Sun.
JanFebMarAprMayJunJulAugSepOctNovDec
Date of BirthCancelConfirmMonthDayContinue shoppingUseCONGRATULATIONS!For compliance, please share your birthdate to receive our SMS updates.enSave
Coupons not applicable to Christmas Gift Boxes,Lovense Webcam,Lovense Sex Machine, Lovense Mini Sex Machine,Gush2,Osci 3.
Lucky Buyer Discount
{0} OFF
For your order over {0}
Expires in :
Use
*Applies to any Lovense toy excluding single products with a discount over 50%.
Subscribe and receive your exclusive total of $15 discount!OFFMoreLessSubscription content preferencesEmail frequency preferencesEnter your emailConfirm{0} coupon received. Start shopping now!
You've already subscribed to our newsletter.Use NowCheck CouponsContinue ShoppingSubscribe discountUsedThe email address is not valid. Please try again.Collect NowCollectedYour {0} discount will expire in 29:59Expires in: Hold on!We want to give YOUdiscount for your order todayValid for: 30 minCollect NowCONGRATULATIONS!Expires in :You wonUse NowFor your order over {0}{0} OFFCollectApplies to any Lovense toy excluding single products with a discount over 50%.For your order over {0}
Mon.Tues.Wed.Thur.Fri.Sat.Sun.
JanFebMarAprMayJunJulAugSepOctNovDec
Date of BirthCancelConfirmMonthDayContinue shoppingUseCONGRATULATIONS!For compliance, please share your birthdate to receive our SMS updates.enSave
Coupons not applicable to Christmas Gift Boxes,Lovense Webcam,Lovense Sex Machine, Lovense Mini Sex Machine,Gush2,Osci 3.
My coupon(s)
Subscribe and receive your exclusive total of $15 discount!OFFMoreLessSubscription content preferencesEmail frequency preferencesEnter your emailConfirm{0} coupon received. Start shopping now!
You've already subscribed to our newsletter.Use NowCheck CouponsContinue ShoppingSubscribe discountUsedThe email address is not valid. Please try again.Collect NowCollectedYour {0} discount will expire in 29:59Expires in: Hold on!We want to give YOUdiscount for your order todayValid for: 30 minCollect NowCONGRATULATIONS!Expires in :You wonUse NowFor your order over {0}{0} OFFCollectApplies to any Lovense toy excluding single products with a discount over 50%.For your order over {0}For orders over {0}Expiration Date:Coupon RulesApplies to any Lovense toy excluding Lovense Webcam2, Lovense Sex Machine, Lovense Mini Sex Machine.Applies to any Lovense toy excluding single products with a discount over 50%.Cannot be used with other Lovense discounts.Use itCopy CodeCode:Copied successfully!copy failed
CONGRATULATIONS!{0} OFFFor your order over {0}Expires in 3 daysUseRecommended ToysClaim & Shop Now!You won {0} couponsYou've Obtained {0} Amazing Coupon(s)!Expires in {0} days*Best discounts auto-selected at checkout.Expires {0}
Your order can't be automatically tracked because the sign-in email doesn't match.
Use NowMoreFOR YOUR ORDERLovense Solace Pro is coming soon! Reserve now for 53% off, a $10 coupon, and a free bottle of lube! Let's enjoy AI sync auto-thrusting together!Copy successfulFor orders over {0}Valid now, use for other Lovense toysConfirmOKBuy NowMy CouponsUsed
Cancel
Answer 3 questions to reveal your fortuneSelfScenarioChallengeReveal My ReadingYour 2025 ReadingShareBuy Now
Thanks for subscribing!
The email address is not valid. Please try again.
Freebie
Black Friday
Toys recommended by your friends
Discount
For orders over {0}
Claim Coupon(s)
Check out this toy
Go shopping
Congratulations
Your friend give this coupon to you,hurry up and get your coupons!
Your friend just made an order, you get a coupon！
Sorry, you are late. The current coupon has been claimed by someone else.
Sorry, you are not eligible to receive coupons
Only new users are allowed to receive coupons
Your friend just made an order, you get {0} coupons！
Sorry, please check if your account is correct.
Go check account
You have already received the coupon, go use it now
You have successfully received the coupon, use it now
Please come back in {0} days
The current order does not meet the activity conditions of "order received"
OK
Congratulations
The mystery prize will be sent out after the order is signed.
OK
Sorry, you didn't win the free order.
Explore more exclusive deals
Once the order is received, we will send your refund.
Once the order is received, we will send your refund.
Your friend has visited the website and you can receive a {0} coupon!
Coupons not applicable to Christmas Gift Boxes,Lovense Webcam,Lovense Sex Machine, Lovense Mini Sex Machine,Gush2,Osci 3.
You Got a {0} Coupon!
Email me a reminder before it expires!
Referral Link Unavailable
This link is expired. Please try another link.
OK
What You May Like
You can unsubscribe at any time using the link in the newsletter. By clicking on the sign-up button, you agree to our Terms of Use and Privacy Policy.
Submit
Enter your email
The Deeper, The Stronger
60% OFF
New Mission 2
Equipped with depth sensors that intensify vibrations when deeper inserted.
Discover
Buy NowFind Your Perfect LushRecommendedLearn MoreBack
For security purposes, please verify your account via email.
Email Address
Send
Code
If you encounter any issues, please email our team at [email protected]
Cancel
Confirm
Account Verification Required
We’ve detected a potential security issue with your account. To protect your data, please reset your password now.
Remind Me Later
Reset Password Now
Sent successfully, please pay attention to the email
We’re Restocking Soon!
The Lover Set is currently out of stock. Enter your email below, and we’ll notify you the moment it’s back.
Enter your emailPlease enter a valid email address.
Thanks! We've received your email!
You're already on the list! We'll notify you once the Lover Set is back in stock.
Unauthorized Domain
The domain you are currently visiting is NOT an official Lovense website.Please navigate directly to our official site: https://www.lovense.com
Copy Official Link
Feedback
Coupons
src=""/>
Coupon
Coupons
Collect Now
FREE shipping
00:00:00
Buy now with {0} offBuy now with {0} offCoupon
We’d love your feedback
Take a quick 5-second survey, thank-you!
Start Now
How did you first hear about Lovense?
From a friend or family member
Search engine (Google, Bing, etc.)
Camming site or livestream
Social media (Instagram, TikTok, Facebook, etc.)
Adult content site
Local store or offline event
Gaming platform or in-game
AI chatbot or virtual companion
News article or review
Received as a gift
Other
Submit
Please tell us your answer in the box.Please select an option first.Submitted Successfully!
en01777269035747true Thank you!We are temporarily unable to ship to APO/FPO locations. Please accept our apology for the inconvenience. Version: 30.1.9 (11/04/2020) Version: 30.10.3 (05/09/2024)30.1.930.10.3
We respect your privacy.We use cookies on our site to enhance your experience, improve our site, and to deliver content and ads that are relevant to you. For more information about the use of cookies on our website, Read more in the Privacy Policy.
OK
This order has been cancelled.
We will initiate a refund that should reach you within 7-10 working days.
